Nikhil Ranjan

Technical Communicator

Bangalore, IN

nikhilranjan@live.com

+91-948-257-10.10

Skills

Technical Writing and Editing

90%

Project Management and Leadership

80%

Coding

75%

Interpersonal

85%

Proficiency

DITA, XML, MD, ADOC authoring on XMetal, OxygenXML, and Visual Studio.

C family, JAVA, Python, ASP.NET, Golang

Hardware, Datacenters, Cloud, *NIX family of OS

Agile, Git, JIRA, SalesForce, Fusion CRM, MS-Word, Excel etc. Adobe Acrobat, InDesign

Additional Interests

Computers / Coding
Writing / Reading / Blogging
DIY Electronic projects
Driving

About me✍️

I am a highly organized and innovative technical communicator with a decade of experience in the development of internal training materials, customer support documentation, and printed resources. Leveraging my background in computer science engineering, I adeptly articulate essential technical concepts and narratives tailored to specific audiences. My adaptable and analytical nature, coupled with a strong attention to detail, enables me to refine and edit content effectively, thereby enhancing the overall information experience for customers. My childhood experiences during the Dot Com boom left a lasting impression, igniting my interest in technology. Throughout my school years, I cultivated a deep passion for computer science, which ultimately led me to Bangalore to pursue a degree in computer science and engineering. Moreover, I discovered a passion for writing during my academic journey. My professional career commenced at Dell, where I had the invaluable opportunity to work with and compose documentation for a diverse array of products, ranging from notebooks to advanced rack systems utilizing XML DITA infrastructure. Reflecting on my eight years at Dell, I acquired significant insights into the field of technical communication, which I found to be exceptionally rewarding. Subsequently, I was afforded the opportunity to explore various domains, including a nine-month tenure at Microsoft, where I gained firsthand experience with sample code and content management systems such as Git for the Visual Studio 2022 Release. My two years at Cisco further expanded my knowledge of data center products and facilitated my engagement in API writing and white paper development.

Work Experience

Senior Technical Writer| Nutanix R&D

October 2024 - Current

Working on Nutanix Core Products: HCI Cloud Hypervisors Virtual Machines Started, Configuration, Installation Guides and Knowledge Base articles, Tech-Notes, Whitepapers and Release Notes.

Senior Technical Writer | During the contract; Aquent LLC | Cisco

Sep 2022 - Oct 2024

The tasks included the creation and ongoing maintenance of documentation for Cisco ACI, ND, NDO, and Nexus Datacentre switches.

It encompassed a variety of documentation materials, including Getting started guides, Configuration Guides, Installation Guides, Knowledge Base (KB) articles, Technical Notes, White Papers, and Release Notes.
I was also responsible for producing NEW CONTENT and revising existing materials related to REST API implementation and straightforward JavaScript based web applications for use with ND/ACI tools.

Senior Technical Writer | During the contract; Aquent LLC | TRANSCEND| MICROSOFT R&D

Mar 2022 - Sep 2022

Worked on Visual Studio, Azure, Azure DevOps: The writing involved first hand testing of the procedures/information which required re-writing of sample codes.
Worked on creating new and editing legacy online help for Visual Studio 2022 and supported frameworks like ASP.NET, Java, C#, Golang.
Worked on creating and editing learning modules for Visual Studio and Azure DevOps and updating sample code repositories on GitHub, collaborating with off-site authors.

Technical Content Developer 2, Dell India R&D (BDC)

Feb 2014 - Mar 2022

Biz client team as Technical Content Developer 2, collaborated with core engineering teams for developing printed and online customer facing documents like Quick Start Guide, Specifications, Service Manuals for NPIs (PC Hardware) and supervising graphics and video production.
Technical editor for high complexity client line of business.
Collaborated with SMEs and customers with troubleshooting skills.
Program managed EMEA GSD onsite engineers team.

Education

Bachelor Degree

2014

Vemana Institute of Technology, Koramangala under Visvesvaraya Technological University, Belgaum

High School

2004

S.T. Teresa’s School, Bhagalpur, Bihar.

Awards and Accolades

National Cyber October 2001 Second place (State Level)

2001

CEO / Michael Dell Champions Award

FY 2017

Dell Silver Award

FY 2018

Piloted EMEA Hunt group, implemented metrics and outperformed all Engineers Support team globally.

Dell EPEAT, Silver Certification

Jun 2019

Helped Dell acquire EPEAT Silver Certification by Delivering more than 50 projects with exploded view and actively involved in UX Testing efforts for Content Operations Team, contribution to seamless alignment of Dell EMC CMS: SDL with new Features.